Packed with all the features you
expect and then some
Control Panel
Webstore
Fraud
Integrations
Core
Discounts
Control Panel
At the heart of any application is it's Control Panel. The Control Panel is used to manage every aspect of your webstore. It has been carefully designed with every attention to detail to give you the easiest experience controlling your webstore.
Packages & Categories
Packages & categories are the foundation of any webstore. They allow you to
create
real
work packages that cost real money or virtual currency. These packages are then
setup
with commands that are executed when the package is purchased.
Organise your packages into categories and even have sub categories so you can
offer
your customers your products in a organised manner.
Variables
Variables are additional pieces of information that you can request from the
user.
These
can come in the form of alphanumeric information or you can ask the user to pick
an
option from an already defined list created by you.
You can customise their package by asking for additional information and also
charge
customers more money for particular options.
Recommended Packages
Want to be able to up sell or cross sell your packages? Think that some are
better
together or you want to sell more of a certain package, use Recommended
Packages.
Recommended Packages allow you to choose
a package that is recommended at checkout based on what the user has in their
cart.
When a package is recommended you can even offer the customer a discount amount
or
percentage to entice them to buy the package.
Dark Mode
Spend a lot of your time looking at Donation Store or night? Or just prefer
everything
in dark mode? Donation Store has a fully built in Dark Mode. It is as simple as
toggling
it in the top nav.
Dark mode is configured/toggled per-account, so if another staff member doesn't
want
to
use dark mode, that's fine, it'll be on your account only!
Payment Import Tool
Currently with another provider? Want to move to Donation Store but don't want
to
have
to start again/manually enter payments. Not to worry, Donation Store comes with
it's
own
Payment Import Tool that takes
CSV files and creates payments on Donation Store.
All you have to do is link up the newly created packages, upload your payments
CSV
file
and voila, your payments are now in Donation Store.
Statistics
Statistics are incredibly important. They give you a invaluable insight into how
your
store is doing, what are you top products, top categories etc. With this
valuable
information, you can
use Donation Store's selling tools to promote certain products more so to
increase
their
sales.
Can see a trend that a certain period is lacking in sales? Put a sale on then or
give
people a coupon!
Advanced Payment Filtering
We have spent a lot of time perfecting what we call the "Advanced Payment
Filter".
No
other competitor lets you filter payments and other large sums of data in as
much or
as
little detail as Donation Store.
You can filter by every field and you can use a wide variety of operators to
refine
what
you are looking for.
Taxes
Different countries have different tax rates. By using Taxes, you can apply a certain tax rate to a geographical location. We will then apply the given rate to the customer visiting your store.
Discounts
Customer's like discounts and they are a fantastic way to drive customers to your webstore. Stores can use discounts to see a huge increase in customer adoption and retention. Donation Store offers a variety of discounts all for different scenarios with the aim to generate more sales for you.
Coupons
Coupons are a very popular method of driving attention to your webstore.
With
Donation
Store, you can offer coupons to your players and configure them with a huge
array of
options.
Offer an amount off, a percentage off or even both!
Coupons can be used to reward players for performing certain actions, like
voting!
Sales
Is your store experiencing a temporary drop in sales? Or perhaps its a
special event
and
you want to offer some discounts? Maybe you want to make your prices look
heavily
discounted?
With Sales you can offer discounts store wide on certain packages,
categories, or
even
on everything in the entire store.
Offer a percentage off, amount or both! You can also associate commands to
sales so
you
can execute things when someone purchases during a sale, like a broadcast
message
enticing other
users to buy.
Gift Cards
Gift Cards shouldn't be an "Enterprise Only" feature. They are a huge
portion of a
store. Linked in with other aspects of the store, Gift Cards can be used to
purchase
credit
on the store on behalf of another user.
Like any gift card, this can then be used to purchase packages from your
webstore.
Loyalty Rewards
Have a favourite coffee shop? Do they offer loyalty cards? Buy 5 coffees,
get the
6th
free? Wouldn't that be awesome to have on your store? Now you do!
Offer rewards to loyal customers/ones that keep coming back, by
automatically giving
them a Gift Card or Coupon for them to use on your store!
Engagement
There are quite a few Donation Store features that fall under the idea of "Engagement". Whether that be between you and your customer or you and your team members, Donation Store tries to build an engaging platform that all stakeholders feel connected under.
Referrals
Referrals allow you to offer a link to influencers or people who
provide some marketing on your behalf. This link allows you to
then track how much traffic is being sent to your store.
You can also see how many of these visitors have made purchases
(conversions) and the conversion rate itself. This is invaluable
information when determining the reach your partners/influencers
are providing.
Player Referrals
Player referrals allow your customers to provide the IGN of the
player who suggested they make some sort of purchase on your webstore.
You can setup your player referrals to award players when they have
made a number of referrals or have even been responsible for a total
sum of money. You can award them with Gift Cards, Coupons or Virtual
Currencies!
Virtual Currencies
Virtual Currencies are a fantastic way to handle your in game currency.
You can reward players with Virtual Currencies automatically using our
plugin, for things like Voting etc.
Customers can then use the Virtual Currency they have generated to
purchase package from your webstore. Customers can also buy Virtual
Currency which can be used in game!
Webhooks
Have some extra logic you want to run when something happens? Perhaps
you want to verify a user is signed up on your webstore before you let
them login? No problem!
We will send webhooks on login or payment events to a URL of your choice.
We will take a different course of action depending on your response!
Teams & Groups
If your Network/Server has more than one staff member, you can easily create
a team account for them. You can choose what permissions they have on the
control panel.
You can even organise certain team members into groups and apply
permissions to those groups directly.
Webstore
The webstore is the first thing your customers see when they visit you. We have included a large list of features that help you sell as much of your packages as you can. Whether it be features to cross sell or up sell, or to ensure that your customers have access to the payment gateways they need.
Gateways
Accept a variety of different gateways from a range of countries
Comparison Category View
A nice way to display packages is in a comparison chart view. You could
use this to show off the many different ranks you have and their features.
Most providers require you to make some hacky HTML to achieve this.
With Donation Store, Comparision Categories are a standard feature
that can be enabled for any category. The table will be automatically
generated for you.
Languages
Translated into over 10 languages
Modules
Modules are small widgets that can be placed in your store. We have a variety
of built in modules like Top Customer, Payment Goal etc.
Don't see a module you need? You can connect any rendered module to backend
Python code and customise it yourself (on Self Hosted)
Templates/Themes
Donation Store comes with two default themes. One is more basic than the
other to allow for customisation. Don't like what we offer? Customise it
yourself!
Or choose a theme from or great ecosystem of 3rd Party Theme Developers!
Subscription Payments
Donation Store supports one time and subscription payments. If you want to charge your customer an amount every x amount of time you can! You can create Subscriptions for a daily, weekly or monthly basis!
Pages/CMS
Sometimes there is some other information you would like to convey with
your customers. These can be put on your main website, or you can
integrate them directly into your webstore with Pages/CMS.
Each page is made up of one or module, meaning you can display more
than just text!
Gifting
We all love to receive gifts, but we like giving them too! Donation Store
fully supports gifting packages to other players. These are awarded in
game to the lucky player.
This can be configured by you to operate under certain conditions, like
which packages can be gifted.
Global & Random Commands
Create commands that run on every single payment, or use our Random
Command feature to randomise the choice of a given command out of
a set of commands.
Each command can be given a probability to make some more likely to
be given than others.
Support Tickets
Every store is going to once in a while have some queries from it's
customers. We thought it would look much more professional, plus it
would be easier for you to manage if we provided an area for your
customers to create support tickets.
Be notified when a customer opens a ticket and see, at a glance, all of their
purchases and other tickets, making it easy to solve issues.
Fraud
Unfortunately, sometimes people engage in fraudulent activities. In the Game Server
world, one of the most prevelant is Chargebacks. Where a user pays for goods or
services and then disputes the fact that they received them. With them receiving
a refund.
Chargebacks can be costly to a server owner, so we have features in place to be as
transparent as possible when it comes to providing evidence on packages received, but
also to try and block chargebacks before they happen using our global fraud network.
Auto Chargeback Evidence
When you receive a Chargeback from a customer, the next step involves
the Gateway in question asking you for a response to prove that the
packages purchased by the customer were indeed received.
This can sometimes be hard to prove, however, we have created functionality
that allows us to Automatically Generate Evidence regarding a customer's
chargeback. In the report are the dates the purchases were awarded, along
with their IPs and the number of previous payments they've made.
With Stripe, this report can be submitted to Stripe for you automatically.
Chargeback Whitelist
Sometimes customers are wrongly accused of Chargebacks. If someone uses
their username on their behalf they might get a reputation that doesn't
look too good.
The Chargeback Whitelist allows you to tell Donation Store to ignore
any bad reputation from certain customers.
Global Chargeback Network
Regardless of if you use Donation Store Cloud or Self Hosted, you get
access to our Global Chargeback Network. This network is an ever growing
ever learning network that records occurences of Chargebacks on Donation
Store powered webstores.
This data is then used to prevent users who have charged back before
on any Donation Store powered webstore from doing so within your set
Chargeback Threshold.
User Lookups
Not sure about a particular user? You can check them out by performing a user lookup on their username. You will receive information of their overall global chargeback rate (how many times they have chargedback vs made legitimate payments and a list of their bans on other networks.
Bans
Sometimes customer need to be removed from your store altogether. With bans, you can stop a user from accessing your webstore in the future. This ban data (if enabled), is then used to fuel the Global Chargeback Network that Donation Store maintains to mark that user as a potential risk in the future.
Integrations
We started out with the plan to support game servers. Initially we started with Minecraft, but later added Discord Integration. We plan on adding more and more integrations in the future so that you can use your store to power other game servers you may own.
Minecraft Servers
Our first integration. Use Donation Store to sell packages on your Minecraft server using one of our Minecraft based plugins. We develop our plugins to work on the most popular servers.
Our Minecraft plugins are open source and can be found on our Github Repository. Want to make customisations? Or want to contribute a particular server type/version, or see something you want to improve? Open a Pull Request, we would be delighted to add it!
Discord
We have built a Discord Bot that allows you to sell Roles/Ranks,
Ban/Unban users, or even send messages. These actions can be
attached to packages just like commands.
If you use Donation Store Self Hosted, you can even customise
the bot itself as it runs on your server alongside the store!
